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Assistance services are provided by AIGAssist (AIG International Services).
Eligibility for any of the assistance services outlined below is effective once insured. Services can be accessed 24 hours a day, 7 days a week.
- Pre-Departure Services - information on immunization requirements, passport and visa requirements.
- Travel Medical Emergency Services - help in obtaining local medical care, in arranging special medical services when traveling; medical case monitoring; arranging communication between patient, family, physicians, employer, consulate; health information and precautions for medically remote or underserved areas; guarantee payment for medical care using traveler's financial resources.
- Medical Evacuation - coordinate and arrange for medical transportation if traveler becomes injured or seriously ill and needs to be evacuated to an appropriate medical treatment facility.
- Repatriation - coordinate the return of remains to the Home Country/Country of Residence if death occurs while traveling.
- Emergency Travel Assistance - advice on handling losses and delays; help with lost passports, tickets and documents; advice on filing insurance claims; relaying emergency messages.
- Travel Emergency Legal Assistance - arranging for traveler to obtain needed help from local attorneys, embassies and consulates.
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